NorthernMost Host is a two-day customer service workshop designed to prepare participants to welcome guests and visitors to the Northwest Territories (NWT). Participants learn about tourism in the NWT and hospitality while building skills for quality customer service.
Over the two days, participants will learn about customer expectations, effective communication, dealing with challenging customers, and the importance of being ambassadors for their business, community and territory.
The workshop is filled with activities created by the NWT Literacy Council to help build the skills of the participants. The five NorthernMost Host principles, combined with an awareness of the tourism industry in our northern communities, introduce and help develop skills to enable participants to meet the needs and expectations of tourists in the 21st century.
For more information, contact the Tourism Development Officer in your regional ITI office.