The Welcome NWT Program emphasizes important aspects of quality customer service training:

1. Tourism Awareness
2. Quality Service
3. Northwest Territories Community Awareness.

The Program is an informative, three-hour training seminar that emphasizes the importance of treating each customer as a very important individual - the key to business success. As well, interesting NWT facts are presented during the seminar, which help service staff answer questions that visitors may have.

Self-guided workbooks are available below.