The Welcome NWT Program emphasizes important aspects of quality customer service training:
- Tourism Awareness
- Quality Service
- Northwest Territories Community Awareness.
The Program is an informative, three-hour training seminar that emphasizes the importance of treating each customer as a very important individual - the key to business success. As well, interesting NWT facts are presented during the seminar, which help service staff answer questions that visitors may have.
Self-guided workbooks are available below.